How can we help?

Yes! AskSimona is free to download and includes 10 guided meditation sessions at no cost. Our free plan lets you log your mood, track energy levels, journal your thoughts, and explore our meditation library. A premium subscription unlocks unlimited sessions and exclusive content.

Your privacy is our highest priority. Your mood logs, journal entries, and personal data are stored securely and are never sold to third parties. Your notes are not used to train any external AI models. We use industry-standard encryption to protect your information. Read our full Privacy Policy for details.

You can cancel your subscription at any time through the App Store (iOS) or Google Play (Android) settings. If you subscribed through our web app, contact us at support@asksimona.cloud and we'll handle it promptly. Cancellations take effect at the end of your current billing period.

To delete your account, go to Settings → Account → Delete Account within the app. You can also email us at support@asksimona.cloud. Account deletion is permanent — your data is fully removed within 30 days. Read our full Account Deletion Policy.

We understand how important streaks are! If your streak reset due to a technical issue on our end, contact us at support@asksimona.cloud within 48 hours with your account email and we'll investigate. Note that streaks reset if no check-in or meditation is completed on a given calendar day.

AskSimona is currently available as a web application accessible on any device with a browser. Native Android and iOS apps are in development. In the meantime, you can add the web app to your home screen for a full app-like experience. We'll announce native app launches via our newsletter.

We currently offer 7 guided meditation tracks across categories including Sleep (e.g., Summer Night), Morning routines (e.g., Great Night Sleep, Awakening Your Chakras), Focus, and General wellness. Sessions range from 5 to 30+ minutes. New tracks are added regularly for subscribers.

On the login screen, tap "Forgot Password" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you're still having trouble, email us at support@asksimona.cloud.

Points are earned by completing daily check-ins and meditation sessions. Badges are awarded for milestones like your first check-in, maintaining streaks (7-day, 30-day, etc.), completing your first meditation, and other achievements. View all your earned badges on your Profile page.