Privacy Policy
AskSimona ("AskSimona," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use MoodZen and any related websites, apps, products, subscriptions, and services (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we collect from or about: visitors to our website, users who create an account, subscribers and paying customers, and individuals who contact us.
This Privacy Policy does not apply to third-party websites, platforms, integrations, or services that may be linked to or connected with the Service.
2. Personal Information We Collect
A. Information You Provide Directly: name, email address, account login details, profile details, billing and subscription information, support requests, and content you log within the app (including mood logs, energy tracking data, journal entries, and meditation history).
B. Information Collected Automatically: IP address, device type, operating system, app usage logs, session data, and crash reports.
C. Information from Third Parties: subscription status from Apple/App Store, authentication details from sign-in providers, and limited referral info.
3. Health and Wellness Data
Because MoodZen allows you to track your mood and energy levels, we handle this wellness data with extra care. The Service is designed for personal tracking and mindfulness, not for medical diagnosis or treatment. We will never sell your wellness data, mood logs, or journal entries to third parties, nor will we use this data for targeted advertising.
4. How We Use Personal Information
- To provide, operate, and improve the Service
- To process subscriptions, billing, and payments
- To enable storage, organization, and retrieval of your mood, energy, and journal entries
- To generate personal insights and recommend mindfulness content
- To respond to support requests and monitor security
- To comply with legal obligations and enforce terms
5. Legal Bases and Consent
Where Canadian privacy law applies, we collect, use, and disclose personal information with meaningful consent. Where U.S. law applies, processing is based on service performance, legitimate business operations, legal compliance, and consent where required. You may withdraw consent at any time, though it may affect Service functionality.
6. Wellness Data and Content Processing
We process your logged data solely to generate the insights and app features you request. Your personal journal entries and mood logs are kept strictly confidential and are not used to train generalized third-party models or shared publicly.
7. Cookies and Similar Technologies
We use standard technologies to keep you signed in, remember preferences, and understand usage patterns. Where required by law, we will request consent for non-essential tracking.
8. Communications
We send transactional and service-related messages. You can opt out of promotional emails at any time using the unsubscribe link or by contacting support@asksimona.cloud.
9. When We Disclose Personal Information
We may disclose information to trusted service providers (such as hosting, analytics, and payment processors like Apple), professional advisors, corporate affiliates/successors, or law enforcement where legally required. We do not sell personal information for monetary consideration.
10. Cross-Border Processing and Storage
Your information may be stored or processed in Canada, the United States, or other jurisdictions. It may be subject to the laws and authorities of those jurisdictions.
11. Retention and Deletion
We retain data only as long as necessary. Active account data is kept while your account is open. You may request account deletion directly within the MoodZen app. Deleted data is generally removed within 30 days, while secure backups may remain for up to 90 days for legal or security purposes.
12. Security Safeguards
We use administrative, technical, and organizational safeguards (including access controls and encryption) designed to protect personal information. However, no security system is absolute.
13. Your Privacy Rights
Subject to legal exceptions, you have the right to access, correct, delete, or port your information. You can exercise your right to delete your data directly within the app's settings menu, or by contacting us at support@asksimona.cloud.
14. California Privacy Notice
California residents have specific rights regarding knowledge, access, and deletion of their data. AskSimona does not sell personal information for monetary consideration.
15. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate legal authorization.
16. Third-Party Services and Links
Your use of third-party services (such as Apple's App Store for billing) is governed by their own terms and privacy policies.
17. Changes to This Privacy Policy
We may update this policy to reflect service changes or legal requirements. Continued use after the updated date means the new version applies.